Property Manager FAQ’s
What if I already have a towing company, but I’m unhappy with their service?
The application we provide you for our service will include a “Cancelation Page”, typically the last page of the application. Once received by us, the form is submitted to the state for approval (a process which takes about 10 days), after which, we will come change the signage on your property at no cost.
How much do you charge?
Our service is free to the property: we charge no fees for standard sign installation, deinstallation of previous signage, annual or maintenance fees. The only incurred cost is to the individual who has violated the parking restrictions and must release their vehicle from impound.
What is the difference between “On-Call” and “Patrol” Service?
We recommend on-call service for those that have infrequent/occasional concerns, the occasional need for a service call (jumpstart/tire change/lockout etc.) or you need a vehicle removed which has blocked a dumpster or entrance or is illegally parked within your fire lane or in handicap without proper identification.
We recommend patrol service for properties adhering to a sticker or permit program and find that residents, guests or both are repeatedly in violation of the rules set forth by your management team. We will choose a time of service to best fit your needs to correct issues of repeat offenses and encourage organization of parking and your preferred bylaws. Each property has its own needs and challenges, so we will work to craft a program to meet your individual goals.
How do I reach you late at night or on the weekends?
Our phone system is available 24 hours a day, 7 days a week. Simply call (or text!) our main phone number and you will reach a member of our staff immediately! 847-724-4418
I am worried that tenants will try to make damage claims. How can we prevent this?
Prior to a vehicle’s tow, the driver will take an array of detailed and thorough photos of all four points of the vehicle as well as document any existing damage. These photos are uploaded to our cloud-based online system and stored. We can refer back to the photos in the event that a tenant insists there has been damage incurred (for damage pre-existing). Our trucks and drivers are insured with maximum policies, trucks are outfitted with audio and video surveillance. Our experienced drivers take excellent care to be cautious, safe, responsible, and respectful of their precious cargo.