ILLINOIS TOWING SERVICE
Your property is our passion
COMMUNICATION: We are available by call or text 24 hours a day, 7 days a week, rain or shine. We use an effective tool for patrol towing (called Omadi) which allows our driver, as well as your management team, to access information at any time regarding a vehicle’s tow. Every time a vehicle is registered in the system as removed, you will receive an email notification which will provide the following: the vehicle’s information, date and time of the tow, its violations, and photos of the vehicle prior to its removal. Additionally, authorized callers may “text-in” a photo of the offending vehicle to be removed at our main office number: 847-724-4418
SAFETY & ACCOUNTABILITY: Our trucks and drivers are well insured and our trucks are equipped with state-of-the-art audio and video recording systems. These extra cameras in the front and the rear of the truck allow our drivers unparalleled visibility as well as offering extra safety measures. All vehicles are well photographed prior to towing to show their placement (helpful for violations like: parked in handicap without hang tag, multiple spaces, blocking, fire lane etc.), to document any existing damage (guarding against any damage claims), and to document lack of sticker/resident identifier (as well as expired or altered passes)
COOPERATION: As time passes, we understand that your needs may evolve, and we are ready to evolve with you! As a family owned and operated business, we understand and value the importance of open communication so that we can continue to best serve your needs. We encourage you to reach out with any feedback you have at any time so that we can be constantly improving for you.
ADDITIONAL SERVICES: In addition to patrol towing, we offer other services to aid your community! In times of asphalting/resurfacing/restriping etc. we provide on property movement of vehicles. In times of heavy snow, we offer enforcement of your “snow rules” so that plows can clear your parking areas. Generally, vehicles would receive notification to move their vehicle after a minimum of 2 inches of snowfall and, if unmoved, we would impound the vehicle so that the plows can perform their duties on your property. We also offer general towing and emergency services to residents and management staff including jumpstarts/tire changes/lockout assistance.
QUALITY: We pride ourselves on honesty, integrity and full transparency when performing our service to you. We charge no signage fees (for installation or uninstallation) and no service or maintenance fees for patrol. Our aim is to best understand your management team’s goals and to give our best effort, through trustworthy and reliable service, to cooperate with you in reaching them.
Thank you for considering us,
The Illinois Towing Service Family